Implementation of Complaints Processes

People who are interested in cosmetic surgery procedures have a right to expect the very best medical advice and patient care.  Every practicing cosmetic doctor should have a clear and fair complaints process that can fairly review patient concerns at every step of the process.  

The British Association of Body Sculpting helps with this in two ways.  First, the BABS provides documented guidelines for all members on establishing and implementing a complaints process.  Second, the BABS can provide third party practitioners who are familiar with the association's guidelines, and can review complaints independently, providing guidance to both doctors and patients about best practice, and fair redress of issues.

BABS Complaints Processes

As an organisation dedicated to quality and continuous improvement, BABS solicits feedback about its work the association and about the conduct and practice of its members.  The BABS complaints process is an important component of this commitment.  Our complaints process has three stages:

 

  1.   Written complaints should be submitted to the Director of Clinical Governance and Code of Practice, BABS, 62 Wimpole Street, London, W1G 8AJ
  2.   If the issue is not resolved satisfactorily at this stage the Business Adviser of the BABS will evaluate the complaint and advise the Board for additional actions. 
  3.   If there is no resolution, an external independent Complaints Manager is engaged to deliver a final resolution of the complaintThe Independent Complaints Manager is Mr M. Stewart, Camerons, 70 Wimpole Street, W1G 8AX

 

BABS regularly reviews all the feedback and complaints. The recommendations and actions are discussed during the biannual meetings of the management team.